Your home. Tended like ours.
We care for luxury homes across Arizona — walked, watched, and kept ready, with the attention we’d give our own.
See what my home could earn →Everything your home needs — handled.
Dozens of jobs a month, across four areas. The short version:
Marketing & Bookings
- Listings on Airbnb, Vrbo & luxury-only platforms
- Professional photography, refreshed as needed
- Dynamic pricing, reviewed weekly by a human
- Your own direct-booking page
Guest Concierge
- ID verification & guest screening
- Signed rental agreement on every stay
- Custom welcome & property guide
- 24/7 line — a real person, not a chatbot
Property Care
- Quarterly walk-throughs with photo reports
- Cleaning, maintenance, landscaping & pool
- Damage-claim advocacy, handled for you
- Annual design & staging consult
Owner Care
- Itemized monthly statements, no markups
- Quarterly business reviews
- Real-time owner portal
- Licensing, registration & TPT setup
A monsoon is an hour out. Every umbrella on the patio is still open.
The house is empty — four days until the next guest, the owner asleep in another state. By 8:52 a Tend manager is in the driveway: umbrellas down and strapped, cushions and pillows pulled inside, misting fans off, the heavy pots moved off the wall ledge, pool furniture secured, every gate latched.
By 9:30 the first gust comes through at sixty-two. Nothing on the patio moves, because nothing on the patio is loose. By morning, pool crews across Scottsdale are fishing furniture off the bottom. Not here.
The owner hears about the storm on the news — and never gives the house a thought, because the house never gave them a reason to. We don’t write a night like that up. We just handle it. That is what tending a home actually means.
Top of Airbnb. Every home.
Across the homes we tend, every property has earned Airbnb’s Guest Favorite. Most carry Top 5% on Airbnb. Multiple have held Superhost across the year. Not requested. Not bought. Earned by performance, judged by guests.
across the portfolio
on Airbnb
we tend
across the portfolio
multiple properties
vetted before they’re accepted
“Guest Favorite,” “Top 5% of homes,” and “Superhost” are Airbnb’s own designations, awarded based on guest ratings, reviews, and reliability. They cannot be requested or purchased — only earned.
Ryan and Kelly Wyatt.
A husband and wife who built Tend out of years inside the short-term rental business — and a shared conviction that no one else was tending these homes the way they deserved to be tended.
Kelly has spent two decades as the trusted right hand to founders and executives — most recently running guest experience and signature events for a high-end wellness club, where the standard is set in details guests never see. At Tend she owns guest experience and owner relations: she defines how every home is kept and every guest is received, then builds and trains the team that delivers it. Every home gets the same care, every time.
Ryan spent two decades building the financial and operational side of businesses — most recently as COO/CFO of a multi-entity portfolio, owning the P&L, the pricing models, and the accounting across several companies, and steering the flagship through to a successful sale. At Tend he owns the systems behind everything owners meet in their statements and contracts: pricing, accounting, vendor coordination, and the structural commitments that make the math add up. He treats a home like the serious asset it is.
A few homes we tend.
A small selection — every home in our care is held to the same standard.
Currently in Scottsdale and Flagstaff — and welcoming the right homes in Paradise Valley, Sedona, and the greater Phoenix valley.
Performance history and references available on request.
What owners and guests actually say.
Our home is being cared for the way we’d care for it ourselves — sometimes better. Three years in, and every monthly statement still reads cleanly.
They knew what we wanted before we asked. Hot tub on, fridge stocked, Kelly’s number was the first text I got after we booked. The whole stay felt looked after.
I was managing the place myself and burning out. They took it over and the property is in better shape now than when I was on it daily. The math improved too.
The lowest fee usually costs you more.
Most managers advertise a low fee, then make their money somewhere else — marking up the cleaner, charging extra for supplies, taking a cut of booking fees, billing for software you never asked for. By the end of the year, the owner usually pays more, not less.
Tend charges one number. Cleaning, supplies, photography, vendors — everything else goes on your account at exactly what it costs us. Nothing added on top.
Tend owners keep noticeably more of what their home earns each year — not because our fee is the lowest, but because everything else isn't a hidden charge.
And for what it's worth — our percentage usually comes in below what the national luxury managers charge anyway.
From yes to first guest.
No mystery, no surprises. Here's the path every Tend home walks before the first booking.
Agreement signed. A short questionnaire on your home, your priorities, and anything we should know about the property or the people who use it.
In-person walk-through. Professional photography. Inventory check, supply stocking, smart-lock setup, vendor introductions. We meet your home where it is and bring it up to our standard.
Listings live across every platform that fits the home. Pricing modeled against real Scottsdale and Flagstaff data. Bookings start coming in.
Guest screening, arrival prep, on-site presence during the stay, departure walk-through, fast turnaround. Issues handled before they become your problem.
One itemized statement each month. Quarterly performance review with revenue, occupancy, guest feedback, and any recommendations. You always know what's happening with your home.
The parts most owners worry about — handled.
Two things keep luxury owners up at night: a guest mistreating the home, and a compliance misstep discovered from two time zones away. Both are handled before the first guest arrives — and kept handled.
Government-issued ID screened through Truvi before arrival. No anonymous bookings. No one-night last-minute parties.
Every reservation requires a signed agreement spelling out house rules, occupancy limits, and consequences for violations. Documented before the guest gets a door code.
Every stay carries protection — either a damage waiver paid by the guest or a refundable deposit. Pre-stay and post-stay inspections create a clean record.
Driveway and entry coverage on every home. Disclosed to guests. Never inside the property. We see who arrives and when.
Stated in the listing, repeated in the agreement, enforced on-site. Cars, noise, and headcount monitored. Violations end the stay.
If something breaks, we document with photos, file the claim, and stay in the middle. You get a clean report and a fixed home — not a string of insurance phone calls.
We apply for your city’s short-term rental license — Scottsdale, Paradise Valley, Sedona, Flagstaff — post it where the city requires, and track every annual renewal so it never lapses.
We complete your county assessor’s short-term rental registration and, with access to your account, get your Arizona transient lodging tax (TPT) license set up — so the home is registered correctly from day one.
Arizona cities require written notice to your neighbors and specific notices posted inside the home. We handle whatever your city asks for, on its timeline, and keep the records.
The state requires a person reachable any hour who can be on-site within one. That’s us — not an answering service in another state.
Filing your lodging tax stays with you and your CPA — but you’re never reconstructing a year of bookings in April. Every stay is documented and your monthly statements are clean enough to hand straight over.
You carry your own policy. We make sure your listing and operations meet Arizona’s coverage and contact requirements, so a claim is never denied on a technicality.
The questions that actually matter.
Most management pitches are vague where it counts. Here are the questions we'd press hardest if we were shopping — and Tend's answers, in plain specifics. Ask the same questions to anyone else you're considering.
What's actually included in your fee?
Bundled in: our labor, listing creation and maintenance, dynamic pricing, accounting, the digital guest guidebook, our manager-side business insurance, quarterly walk-throughs, the annual design consult, and the software stack we use to run your home.
Billed at cost, no markup: cleaning, supplies, photography, vendor work. We pass through what the vendor billed — nothing added on top, nothing held in a "maintenance reserve" we keep on our books.
How are guests vetted — and what about damage?
Every booking is screened: ID verification, prior-stay reviews, and a short Q&A on the purpose of the stay. We don't accept anonymous one-night bookings. Properties marketed on luxury platforms get an additional vetting layer.
Damage protection sits on every reservation, paid by the guest as a per-stay fee that passes through to the policy at cost — never marked up. For the rare incident, we document with photos at check-out, handle the claim, and you stay out of the middle.
How is my pricing actually set?
Two layers. Dynamic pricing software handles the floor — minimum nightly rate, day-of-week patterns, seasonal curves. A human reviews weekly and overrides for the things software misses: Barrett-Jackson, the WM Phoenix Open, Cactus League spring training, the NASCAR Championship weekend at Phoenix Raceway, the Super Bowl and Final Four when they rotate through town, the major holidays, weather windows, and the unexpected demand spikes that show up in real time.
We optimize for sustained nightly rate over raw occupancy. Better-paying, lower-volume guests are kinder to a home and to a listing's review trajectory than packed-calendar churn.
How will my home be marketed?
Live on Airbnb, Vrbo, and Tend's direct booking site. Where the home qualifies, we apply to luxury-only platforms — Plum Guide, Boutique Homes, Marriott Homes & Villas, the Inspirato network. Each one has its own review process; we manage the application.
Listing copy is written specifically for your property — no template language. Photography is captured on intake by a professional and refreshed as needed. Direct-booking gets its own SEO attention so repeat guests can find you without Airbnb taking a fee.
How often do you walk my property?
Quarterly, with a written photo report after each visit. Plus same-day response when something needs attention between visits. The smaller things — the burned-out bulb, the chipped tile, the linen that's lost its life — get caught before the next guest does, not after.
What about a guest issue late on a Saturday?
There's a real person on the other end of the line, twenty-four hours a day. Not a chatbot, not an answering service routing to nowhere. First response inside an hour, always.
Most issues — lockouts, AC, internet, an appliance acting up — are resolved that night. For anything we can't handle remotely, on-call vendors are arranged. You hear about it in the morning summary unless something requires a decision from you in the moment.
What's the contract length?
There isn’t one. We work month-to-month — no annual lock-in, no auto-renewing term you have to remember to cancel. If we’re ever not earning our keep, you give thirty days’ written notice and we hand the home back in good order, with every reservation already on the books honored straight through checkout.
The one exception is your first ninety days. We put real money into bringing a home up to our standard — onboarding, setup, getting it ranked — so leaving inside that window carries a declining setup-recovery: $1,500 in the first thirty days, $1,000 through day sixty, $500 through day ninety, and nothing after. It’s recovery of our cost, not a penalty, and never a claim on your future bookings. After ninety days, no exit fee of any kind, ever.
No clawbacks, and no fight over your future bookings. We’d rather keep your home by earning it, every month.
What's your current capacity?
We're accepting a limited number of new homes for the 2026 season, by application. We grow deliberately and never at the cost of attention. If we accept your property, it's because we know we can tend it well.
Service area: we currently tend homes in Scottsdale, Paradise Valley, and Flagstaff. Inquiries from owners in Carefree, Cave Creek, Fountain Hills, North Phoenix, and Sedona are welcome on a case-by-case basis — Sedona in particular is a market we're actively building toward.
See what your home could earn.
For homes already earning — and homes that haven’t started yet.
Tell us about your property. Within seven days, a written analysis arrives in your inbox — built around your address, your local comp set, and the way the home actually lives. It shows what your home could be earning, the strategy that would get it there, and the three changes we’d make first, if it were ours.
- What your home could be earning, this season and next
- The pricing, listing, and guest-experience strategy that gets it there
- The three changes we’d make first, if it were ours
- An owner-net look: what your home would keep with Tend running it
No sales call. No pressure. Yours to keep, whether you work with us or not.
See what my home could earn →- I.The Property
- II.The Comp Set
- III.The Three Changes
- IV.Owner Net
A sample of what arrives in your inbox.
If your home deserves more, get in touch.
Thank you. We'll be in touch.
A real person reads every message. You'll hear back from hello@tendhospitality.com — usually same day, often sooner.
Prefer email or phone? Either reaches us directly — same person, same response time.