A Tend owner statement, in full.
We tell every owner considering a manager — any manager — to ask one question: show me a sample monthly statement. The statement is where a fee structure stops being a pitch and becomes arithmetic. Here is ours.
What follows is the statement every Tend owner receives each month, reproduced exactly — every line, every pass-through, every footnote. The figures shown are an illustrative month at our current terms (22% of accommodation revenue), so that no one owner's numbers are on display. The format is the format.
| Gross earnings (all channels, net of tax) | $24,800.00 |
| Occupancy taxes of $2,970 were collected from guests and remitted by the platform — not deducted from your earnings. | |
| Host / channel fees | –$3,721.00 |
| Cleaning (guest-paid, remitted to cleaner) | –$2,250.00 |
| Net after platform | $18,829.00 |
| Management fee (22% of accommodation revenue) | –$5,456.00 |
| Reimbursements (at vendor cost — itemized below) | –$1,214.00 |
| Your net earnings | $12,159.00 |
| Dates | Guest | Channel | Nts | Gross | Taxes | Host fee | Net |
|---|---|---|---|---|---|---|---|
| Mar 3–Mar 7 | Guest of record | Airbnb | 4 | $5,880 | $705 | –$882 | $4,998 |
| Mar 10–Mar 13 | Guest of record | Direct | 3 | $4,270 | $510 | –$641 | $3,629 |
| Mar 14–Mar 19 | Guest of record | Airbnb | 5 | $7,450 | $895 | –$1,118 | $6,332 |
| Mar 21–Mar 23 | Guest of record | Vrbo | 2 | $2,960 | $355 | –$444 | $2,516 |
| Mar 27–Mar 30 | Guest of record | Airbnb | 3 | $4,240 | $505 | –$636 | $3,604 |
| Total | 17 | $24,800 | $2,970 | –$3,721 | $21,079 |
Guest names appear on real statements; they are withheld here.
| Pool & spa service · monthly · Mar 4 | $395.00 |
| Handyman — patio door roller, irrigation timer · Mar 11 | $410.00 |
| HVAC filters & guest supplies · Mar 18 | $284.00 |
| Consumables restock · Mar 26 | $125.00 |
| Total reimbursements | $1,214.00 |
Every reimbursement is the vendor's own invoice amount — passed through at cost, receipts attached in your portal. Nothing added on top.
| Management fee (22% of $24,800) | $5,456.00 |
| Reimbursements (repairs, supplies & managed vendors) | $1,214.00 |
| Mo | Occ | Gross | Tax | Host | Clean | Net plat. | Mgt fee | Reimb | Owner net | ADR |
|---|---|---|---|---|---|---|---|---|---|---|
| Jan | 61% | $19,600 | $2,350 | $2,940 | $1,800 | $14,860 | $4,312 | $730 | $9,818 | $1,032 |
| Feb | 75% | $27,300 | $3,270 | $4,095 | $2,250 | $20,955 | $6,006 | $1,120 | $13,829 | $1,300 |
| Mar | 55% | $24,800 | $2,970 | $3,721 | $2,250 | $18,829 | $5,456 | $1,214 | $12,159 | $1,459 |
| YTD | 63% | $71,700 | $8,590 | $10,756 | $6,300 | $54,644 | $15,774 | $3,064 | $35,806 | $1,258 |
Occupancy taxes are listed for reference only — the platform collects and remits them.
How to read one of these.
Three things to look for on any manager's statement — ours included. First, the fee base: ours is accommodation revenue, the rent itself. Cleaning is collected from the guest and remitted to the cleaner; we don't take a percentage of money that was never yours. Second, the reimbursements: each line is a vendor's actual invoice, passed through at cost, with the receipt in your portal. No maintenance reserve held on our books, no margin folded in. Third, what isn't there: no technology fee, no onboarding fee, no linen program, no marketing surcharge.
The full structure — and how it compares to the fee stacks we most often see — is worked out at how we charge.